Polaris routinely sends Phone, Email, TXT, and Print notices to patrons based on library settings and individual patron preferences.
| Notice Type | TXT | Phone | |
|---|---|---|---|
| Almost Overdue Auto-Renewal | 8 AM | 8 AM | X |
| Overdue | 8 AM | 8 AM | 8 AM |
| Billing* | 8 AM | 4 P | 8 AM | X |
| Hold | 8 AM | 9 AM | 11 AM 1 PM | 3 PM | 5 PM | 8 AM | 9 AM | 11 AM 1 PM | 3 PM | 5 PM | 8 AM | 9 AM | 11 AM | 1 PM | 3 PM | 5 PM |
| Fine | 8 AM | 8 AM | X |
| Expiration Reminder | 8 AM | 8 AM | X |
*Not all libraries send Billing notices via Email or TXT. Some libraries print Billing notices and send them through standard mail
Email notices are sent from the Polaris server. Phone / TXT notices are sent to a 3rd party vendor, who delivers the messages on our behalf.
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