Polaris Notification Schedule

Created by Matt Hammermeister, Modified on Fri, 20 Sep at 10:29 AM by Brittany Smith

Polaris routinely sends Phone, Email, TXT, and Print notices to patrons based on library settings and individual patron preferences.

Notice Type	Email	TXT	Phone
Almost Overdue Auto-Renewal	8 AM	8 AM	X
Overdue	8 AM	8 AM	8 AM
Billing*	8 AM \| 4 P	8 AM	X
Hold	8 AM \| 9 AM \| 11 AM 1 PM \| 3 PM \| 5 PM	8 AM \| 9 AM \| 11 AM 1 PM \| 3 PM \| 5 PM	8 AM \| 9 AM \| 11 AM \| 1 PM \| 3 PM \| 5 PM
Fine	8 AM	8 AM	X
Expiration Reminder	8 AM	8 AM	X

*Not all libraries send Billing notices via Email or TXT. Some libraries print Billing notices and send them through standard mail

Email notices are sent from the Polaris server. Phone / TXT notices are sent to a 3rd party vendor, who delivers the messages on our behalf.