Locked out of Staff Account

When a Polaris account has too many incorrect password attempts, the account will be locked for all activity.  According to the documentation, this is triggered at 10 incorrect password attempts, but staff have reported this behavior after significantly fewer attempts.

When an account is locked, the Polaris client will display the message "The referenced account is currently locked out and may not be logged on to."

Leap, on the other hand, will display a message that says "The domain, username or password is incorrect."

When this occurs, there are 2 ways to solve the issue:

1. Wait it out - Active Directory will automatically clear the lock after 30 minutes of inactivity.  After the account is unlocked, it will be usable as normal.
2. Submit a ticket to Pinnacle staff - By recreating the account in Active Directory, we can force the lock itself.  In the ticket, please include the existing password.