Request New Staff Account

Each library staff member should be given their own unique account in Polaris.  To request a new staff account, submit a ticket with the Type "Staff Account." The below information helps us create a Polaris account, a Coassemble account (learning management system), adding staff to email lists, and adding staff to the welcome and monthly enewsletters. 

To Request New Account

When a new staff member is hired, the library should request a new account from Pinnacle with the following information:

• Name - First name and last name of the new employee

• Email - The new staff member's email address. 

• Password - All employees should have a unique password, supplied by the library. Some libraries have a standard password format with random numbers and symbols. Others use a password generator, such as this one. Passwords do not need to be complicated, but there are a few requirements:

  • At least 8 characters long

  • At least one uppercase letter

  • At least one lowercase letter

  • At least one number or symbol

• Permissions - The easiest way to assign permissions is to copy from another staff member with a similar position. For example, if there's a new hire in Children's, please provide the name of an existing staff member that has a similar position in the Children's department. 

• Mailing Lists - Please list any mailing lists the staff member should be added to. All staff will be added to the all staff email list- PinAll. The below are the other email lists available:

  • PinCan (order cancellations)

  • PinCirc

  • PinCollect

  • PinData

  • PinDigital

  • PinILL

  • PinIT

  • PinKids

  • PinMark

  • PinOPAC

  • PinOut: Outreach Services

  • PinTech

  • Vega Task Force

• Coassemble: Does this user need a Coassemble account- and if so learner or trainer? All new staff that have a Polaris account created for them will be auto-enrolled in Pinnacle Core Courses: Welcome!, Leap Basics, PowerPAC, Searching and Holds, and Digital Resources.

• SimplyReports (optional) - If the staff member should have access to the SimplyReports module, please mention that too.
  
  

Polaris Username Format

Polaris usernames generally follow the format:

  First letter of the first name + Last Name (ie: "mhammermeister")

When two staff have the same name (or a staff member is employed at 2 libraries), add the first letter of the library name to the end of the username:

Original account - "mhammermeister"
New account at 2nd library - "mhammermeisterj" ("J" for "Joliet")