CC'ing Another Staff Member on a Ticket

You must be logged in to your Help Desk Account in order to CC another user.

When submitting a new ticket, you can CC additional staff from your library to receive updates about the progress of the ticket. Contacts who have been CC'd will receive updates on the ticket and can post updates themselves.

To add another user to the ticket, press the Add CC button.  A new "CC" field will appear.  

In the new field, select the contact from the list or type in the email address of the user: 

This list will only display users who have already created Help Desk accounts and are associated with the same library as your account.  You cannot CC staff who do not have help desk accounts or belong to another library.

Once the additional contacts have been added, enter the ticket details as normal.