In the Pinnacle Help Desk, there are several "types" of tickets. Choosing the correct type will help direct the ticket to the appropriate staff members.
- General Question / Request - Used for any general question or configuration change request in Polaris. This will likely be used for most new tickets.
- Polaris is Down! - Used when Polaris or a related service is not functioning. Tickets with this status will be sent to all Pinnacle staff. If a response is not received within 15 minutes, please also contact the ILS Manager directly.
- Staff Login - Used when a new staff member is hired and needs a Polaris account. Please make sure to review the procedures on requesting a new staff account.
- New Report Request - Used for any new data or report request. Please make sure to review the procedures on requesting a report.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article