These procedures are for short-term, unplanned closures (weather, power outage, etc.).  For longer-duration or planned closures, please submit a ticket so that Pinnacle staff can adjust Polaris as necessary.

If your library is closing unexpectedly, library staff should notify the other Pinnacle libraries, Pinnacle staff, and RAILS.

Notifying Pinnacle

Send a Message to PinAll

Staff should send an email to PinAll@pinnaclelibraries.org informing all staff throughout the consortium that the library will be closed.  Only Directors and certain managers have posting permissions to PinAll.  If you do not have access to PinAll, submit a ticket to Pinnacle Staff, and Pinnacle can post the message for you.

Request Polaris Changes

Pinnacle staff can make the following changes in Polaris:

• Extend Due Dates for items checked out at your library that are due on a closed date.
• Extend hold pickup dates for all holds to give patrons additional time to pickup their holds.
• Add the date as a "closed date" in Polaris which corrects fine calculation when items are returned.
• Add Announcement in the Catalog  - Libraries can request an announcement banner in the public catalog alerting patrons of the closure. When requesting, please include the exact message you'd like to display.

Notifying RAILS

Add Closing to the RAILS website

Libraries are also encouraged to add their closing information to the RAILS website.